Friday, December 09, 2011


Trends for 2012

Aristotle Onassis once said "The secret of business is to know something before your competition knows it.”

Imagine if someone offered you the opportunity to go to the races on Saturday when you had ‘Sunday’s Newspaper’ - which has the Saturday race results in it!

In this article I want to give you that ‘Sunday Newspaper.’ I want to share my research with you that tells of trends around Australia and trends around the world. This can put you ahead of your competition.

During 2011, whilst in Amsterdam, I Interviewed Charles van Goch about European Hospitality Tends. Charley is the Managing Director of the Maastricht based Hospitality Staff Training and Recruitment Bureau - Mise en Place.  Each year he organises major major hospitality industry conferences.  You may remember I wrote a complete article about these trends.  I want to remind you of a just one piece of the article. 


The Sheconomy


In the video above  you will see and hear Charley talking about the Sheconomy and feminization. He tells about women being the principal buyers on the Interent. It appears that within five years 85% of all the purchases on the Internet will be made by women. Hence our web sites and web marketing need be pitched at women. He talks about a hotel in Copenhagen built only for women. He talks about how the colours of menus need appeal to women.  He talks about how current menus feature 80% meat and 20% vegetables. The trends indicate, by 2015, these percentages will reverse.  Ummmmmmmmm


Trends in Hotel Food


The Good Food Guide indicated the following trends:
Using local produce and telling about it on your menu
Taco/Mexican is a hot idea
Tapas tasting plates
Breadboard are becoming very trendy and popular
* Although the idea horrifies me my research indicates BIG serves are going to be big in 2012.  Check Out http://www.hospitalitydoctor.com//docs/ATT00046.jpg
Appealing to kids with XBox Stations and Play Stations. Colouring in sheets and coloured pencils are popular as are kids playgrounds. (Check out the kids area Les Pullos has at the award winning Samford Valley Hotel.)
Coffee...but I mean ‘good coffee’.  (Check out Richard Bowley’s Cafe Infereno at the Southern Hotel in Toowoomba. You will find another outstanding coffee operation at The Olive Tree Hotel, Sunbury, Melbourne.)  
Unfortunately, the cook your own Bar-B-Q star is fading

In an article written by Rieva Lesonsky, on the Small Business Trends web site at:
http://smallbiztrends.com/2011/12/10-food-trends-2012.html  I found the 10 Food Business Trends to watch for in 2012. Below are the first four:

* Artisanal everything: Not new, but still going strong, ‘artisanal’ originally referred to handcrafted foods but is now springing up everywhere. The term has even trickled down to quick-service restaurants, with major chains like Jack in the Box touting “artisanal” breads as a selling point. One product that’s not quite so mainstream: artisanal marshmallows.
* So cool it’s hot: Ice cream (especially, you guessed it, artisanal ice cream) shows no signs of slowing down. (And why should it—who doesn’t love ice cream?) Next up, restaurant consulting firm Andrew Freeman & Co. predicts “snow ice”–a dessert with the flavor and creaminess of ice cream but that has a light, airy texture.
* One potato, two potato: They may have been banned from school lunchroom menus, but they’re showing up everywhere else. Andrew Freeman & Co. says the big trend will be “have-it-your-way” potatoes, such as make-your-own mashed potatoes with customized mix-ins, fries where you can choose the cut, degree of crispness and dipping sauce; and chips with custom “dustings” and dips. If plain old potatoes sound too unhealthy for your customers, try offering sweet potato fries and dishes.
* Breakfast anytime: Customers want what they want when they want it—and for many, what they want is breakfast. Restaurants are happy to oblige, since breakfast food ingredients are typically cheaper than other meals. Some are serving breakfast menus all day long; others are reinterpreting breakfast foods for dinner with items like sandwiches made of waffles, egg dishes or French toast bread puddings.


Best Five Dishes

At www.goodfoodguide.com.au I found the best five dishes in NSW were:
*Delicious sorbet and gelato "cake" with sliced fruit coated in toffee at the Oriental Hotel, 112 Macquarie Road, Springwood.
*All the steaks at the Willow Tree Inn, New England Highway, Willow Tree.
Crumbed pigs' tail at the Four in Hand, 105 Sutherland Street, Paddington.
* Shredded confit duck salad, Northies Cronulla Hotel, corner of Kingsway and Elouera Road, Cronulla.
* Duck and olive pie at the Epping Hotel, 58 Beecroft Road, Epping.


Terry Brock
is an Internet guru from Florida, USA. He taught me to always be ready, with a video camera, for opportunities. So, recognising the opportunity,  I had my trusty video camera with me when we had lunch together when he was recently in Australia. I asked him about the latest Internet trends in America.  Click on the video below to 'meet' Terry.

Final thought: American entertainer Dick Clark once said,  “I don't set trends. I just find out what they are and exploit them.”

++++++++++

Max Hitchins is known around the world as the Hospitality Doctor specialising in Internet Marketing for the Hospitality Industry.  QHA members are invited to register at  www.HospitalityDoctor.com to receive his regular e-mails with Secrets, Tips and Tonics to fill your Bars, Bistro’s and Beds.  

Thursday, November 17, 2011


Marketing lesson from the Berlin Wall


Recently, when I was in Berlin, I stayed at The Westin Hotel. (What a great hotel...excellent staff...and perhaps the best buffet breakfast I have ever experienced).

But what really attracted my attention was the huge slab of concrete near the entrance to the hotel. It was a part of the infamous Berlin Wall that divided East and West Germany from 1961 to 1989.

And it prompted me to think about the possibilities of having something of an historical nature at front of Hotels, Restaurants, Pubs, Clubs or Motels as a way to stand out from the herd. Wherever you are in the world there is always some interesting history or story that would interest tourists and visitors. Ummmmmm. What do you think? Anything come to mind that would work in your place or a business near you? Love to hear your thoughts.

Sincerely

Max Hitchins - The Hospitality Doctor - with Secrets, Tips, Tonics and Remedies to fill your Rooms, Restaurants and Bars max@hitchins.com.au International Telephone: + 61 419 53 63 73 (Within Australia): 0419 53 63 73 Max Hitchins - The Hospitality Doctor - with Secrets, Tips, Tonics and Remedies to fill your Rooms, Restaurants and Bars max@hitchins.com.au International Telephone: + 61 419 53 63 73 (Within Australia): 0419 53 63 73.

PS. "Mr. Gorbachev, tear down this wall!"
(Ronald Reagan, President of the United States, speech at the Brandenburg Gate, 1987)

Sunday, November 13, 2011

'Listen' for Opportunities in 2012

Article for Queensland Hotels Association December 2012 magazine

Title:   Listen for opportunities in 2012

Throughout 2012 there will be a heap of opportunities to create business in our pubs. Most of these opportunities are created for us and can be like money dropping from heaven into our tills.  But we have to make sure our cash registers are open to catch the money.

Think about it.  If we create a new event (say Trivia on Tuesdays) it costs us time, money and effort to advertise and market to the masses to let them know Trivia is on at our Pub.  We may choose to advertise on radio, in the newspapers, with flyers around town and on telephone poles and, hopefully, word of mouth from social media and our database.  We might spend from $500 up to $5000 in this marketing effort.  Our ‘message,’ about this special night, might reach from 5000 to 50000 people. And if we got 50 to 100 people there on the night, as a result of the marketing effort, we probably would be satisfied. 

Now compare that with the Melbourne Cup, as an example.  It has been promoted by the Victorian Racing Club for the last 151 years.  If you guessed that the average spend on advertising and marketing for the Melbourne Cup, for the last thirty years, was $1,000,000 per year that gives a total outlay of $30,000,000 promoting the event. And the ‘message’ has gotten through to the entire Australian population of 22,000,000 people.

So, when someone has already spent a fortune promoting an event for you, why not capitalise on it?  There is an old adage that tells “Opportunity sometimes knocks very softly. So, better listen carefully.”  The opportunities listed below opportunity  are not knocking softly...they are screaming out at us!

Let’s look at them month by month:

January

16th to 29th Australia Open Tennis - Grand Slam.
26th January (Thursday) Australia Day. 


February
14th of February is St Valentines Day. It falls on a Tuesday.
25th of February (Saturday) Opening weekend of the Super XV Rugby Queensland Red play the NSW Waratahs -  for all fixtures see http://www.superxv.com/fixtures/

March

1 - 5th March  NRL     season open with Parramatta v Brisbane Bronco’s
See all details at: http://www.nrl.com/2012-telstra-premiership-draw/tabid/10874/newsid/65393/default.aspx
17th is St Patrick’s Day
24th (Saturday) Opening round of the AFL
31st (Saturday) Brisbane Lions first match agains Melbourne at MCG
Download the fixture chart after searching Google for - AFL Fixtures 2012

April
6th to 9th of April (Friday to Monday) is Easter
25th April (Wednesday) is Anzac Day


May
13th of May (Sunday) is Mother’s Day
28th May to 10th June.  French Open - Grand Slam

June
5th of June (Tuesday) Wallabies v Scotland in Newcastle
9th of June (Saturday) Wallabies v Wales in Brisbane
16th of June (Saturday) Wallabies v Wales in Melbourne
23rd of June (Saturday( Wallabies v Wales in Sydney
25th June to 8th July.  Wimbledon Tennis - Grand Slam

July
27th July (Friday) to 12th August (Sunday) London Olympic Games
For all details and a schedule of events search Google for: Olympic Games 2012  

August
26th August (Sunday) to 9th September (Sunday) US Open Tennis Grand Slam

September
2nd of September (Sunday) is Father’s Day
29th of September. AFL Grand Final is traditionally on the last Saturday in September
30th September (Sunday) NRL Grand Final

October
1st of October (Sunday). The NRL Grand Final is usually one week after the AFL on the long weekend in October.
20th of October (Saturday) is  Caulfield Cup Day
31st  of October (Wednesday) is Halloween. An American tradition that is steadily taking off in pubs in Australia.


November
6th of November (Tuesday) is Melbourne Cup Day.

December

25th of December (Tuesday)
31st of December (Monday)

This is not a complete record of all the event and opportunities that lay ahead of us in 2012.  But you might want to cut this article out and paste it up on your office wall and let it inspire and help you with your planning. And, can I suggest, put another blank sheet along side of it, so you can add the other opportunities that will present themselves in 2012.

All around Australia there are top operators who, each year, capitalise on these evens and plan head to do something in their pubs.  Are you one of those top operators?  Or are you sitting back and asking what is the QHA doing for you?  I guess you are not because you are reading this article. 

Like you I am always pressed for time.  But, when the QHA magazine arrives, I immediately read the feature article, the Chief Executive’s article and Richard Bowley’s article.  Then, over the next week, I read at least one article per day and look at the advertisements until I have read the whole magazine.   This format enables me to stay up with all that is happening in the Industry in Queensland.
I commend this format to you.

Final thought:  “Even when opportunity knocks you still have to get off your backside to do something about it.”

Monday, October 17, 2011

How To Pick The Winner Of The 2011 Melbourne Cup


I think I am doing some interesting marketing to sell my annual Melbourne Cup eBook. I wanted to share the strategy with you, as I believe you could possibly adapt the idea to suit your business, your products.

For non Aussies, the Melbourne Cup is a horse race that the entire country will stop for on the 1st of November. Most Aussies have a bet on this horse race. (Ummmmm...I know it sounds wacky...but it happens!)

Each year I write an annual eBook titled How To Pick The Winner of The Melbourne Cup.  I have had an amazing run of successes and I invite you to click here to check out the details at www.PickTheCupWinner.com.au

One of my strategies this year is to offer all Aussie Hotels, Pubs, Restaurants and Clubs copies of the eBook as an incentive to give to customers who book tables of 10 people or more in THEIR Restaurant or Bistro on Cup Day. I will also send Melbourne Cup trivia to use on the day. All they have to do to qualify, to receive the eBooks, is to send out an email to their databases inviting their customers to visit my web site www.PickTheCupWinner.com.au. I have even offered to draft the email to the databases.

If you would like your Pub, Club, Hotel or Restaurant to participate in this promotion simply reply to this email. I am also doing some interesting social media marketing of this eBook too. I will tell you more about that next week.

Sincerely

Max Hitchins - The Hospitality Doctor - with Secrets, Tips, Tonics and Remedies to fill your Rooms, Restaurants and Bars max@hitchins.com.au International Telephone: + 61 419 53 63 73 (Within Australia): 0419 53 63 73 Max Hitchins - The Hospitality Doctor - with Secrets, Tips, Tonics and Remedies to fill your Rooms, Restaurants and Bars max@hitchins.com.au International Telephone: + 61 419 53 63 73 (Within Australia): 0419 53 63 73.

PS. Nothing happens until somebody sells something. Tom Watson - Founder of IBM.
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